Privacy policy

General information

This privacy statement is designed to inform the users of this website about the nature, scope and purpose of the collection and use of personal data by the website operator: eCom Logistik GmbH, Straße der Einheit 142 – 148, 14612 Falkensee (in short: eCom).

eCom takes data protection very seriously, always ensuring that personal data is handled confidentially and in accordance with the respective legal requirements. All eCom employees involved in the handling of personal data have been carefully selected, are trained in data protection and are obligated to maintain data confidentiality.

As new technologies and the constant development of this website may result in changes to this privacy policy, we recommend that you read the data protection declaration at regular intervals.

Definitions of the terms used (e.g. “personal data” or “processing”) can be found in Article 4 of the General Data Protection Regulation (GDPR).

Intended use

The information provided to us helps us personalise and constantly improve our services. Your personal data is primarily used to process our logistics services in accordance with the order (acquisition, shipping, customs clearance, warehousing, order picking, returns management, etc.) or for responding to your contact requests.

Data collection and processing

eCom only stores the personal data of its website users with their consent. We also collect data on access to the website on the basis of our legitimate interest (Article 6 para. 1 point f) of the GDPR) and store this information as “server log files” on the website’s server. If you would like to access our website, we will collect the following data which is technically essential for us to display our website to you as well as to ensure its stability and security.

  • Visited website
  • Referrer-URL
  • Time of access
  • Amount of data sent in bytes
  • Source/link from which the website was accessed
  • Browser used
  • Operating system used
  • IP address used
  • http status code

Contact data handling

If you contact us, the website operator, using the contact options offered, your data entered in the contact forms such as name, company, e-mail, address and telephone will be stored and used solely for purposes of answering and processing your enquiry. This data will not be passed on to third parties without your consent.

Disclosure to third parties

We will not pass on your personal data including your address and e-mail address to any third parties without your express consent, which can be revoked at any time. We will not sell or otherwise market your personal data to third parties. In the event that we make use of third party services for the provision of services or order processing, we will only provide the data required for the provision of the respective service. Any data passed on in this manner may be used by the recipient solely for the completion of their task. Any other use of the data is not permitted.


We have implemented technical and organisational measures to protect your data from intentional or accidental manipulation, access by unauthorised third parties, loss, destruction or modification.

Use of cookies

Our website uses so-called “cookies”. Cookies are small files containing information that are stored on your computer, tablet or mobile phone when you visit a website and are generally used to improve the design and effective use of internet websites. Some cookies (session cookies) are automatically deleted after the browser is closed, others (permanent cookies) are archived on the respective device until a certain expiration date or until your browser’s cache is emptied and enable us to identify you as a repeat visitor to our website. Some cookies are also stored by approved third party providers (third party cookies or tracking cookies). These record the number of page views, the time spent on the website and the path a user has taken determined by the links clicked. This data is subsequently used for analysis and marketing purposes.

Cookie settings on your device

When you visit our website for the first time, you will be notified about the use of cookies. If you continue with your visit, you agree to the use of standard cookies on the website. We use cookies from Google Analytics (see also the following section “Use of Google Analytics”).

However, before proceeding, you may also change the cookie settings. To do this, please go to the section on “Right to objection and settings” on this page and follow the explanations there.

Use of Google Analytics

Based on our legitimate interests, this website uses the “Google Analytics” service, a web analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), to optimise and analyse our online services within the meaning of Article 6 para. 1 point f) of the GDPR. Google Analytics uses so-called “cookies”, text files which are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If you activate IP anonymisation on this website, Google will, however, truncate your IP address prior to this within European Union member states or in other states that are party to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and truncated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to render other services related to website use and Internet use to the website operator. The IP address transmitted by your browser in connection with Google Analytics will not be merged with other data by Google.

Further information on terms of use and data protection can be found at and We would like to point out that on this website Google Analytics has been given the extension code “ga(‘set’, ‘anonymizeIp’, true);” in order to guarantee the anonymous collection of IP addresses (so-called IP masking).

Right of objection and settings

You can prevent or accept the storage of cookies or request to be notified whenever new cookies are stored on your computer by adjusting the relevant settings of your browser software. We would like to point out, however, that in the event that you prevent the storage of cookies on your computer you may not be able to use the full functionality of this website. You can also prevent the transmission of data (including your IP address) generated by the cookie and relating to your use of the website to Google and the processing of this data by Google by downloading and installing the browser plug-in available via the following link.

As an alternative to the browser plug-in or for browsers on mobile devices, please click the following link to set your cookie preferences to prevent Google Analytics from collecting cookies from this website in the future. These cookie settings will only work in the browser used and only for this domain. During this process, an opt-out cookie will be stored on your device. If you delete your cookies in this browser, you must click this link again.

Use of Google AdWords

As an AdWords customer, we also use Google Conversion Tracking, an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), to optimise and analyse our online services within the meaning of Article 6 para. 1 point f) of the GDPR. If you have reached our website via a Google advertisement, Google Adwords will store a cookie on your computer (“conversion cookie”). These cookies expire after 30 days and are not used for personal identification purposes. If you visit certain pages on our site and the cookie has not yet expired, we and Google are able to detect that someone has clicked on the ad and has been redirected to our website. Every AdWords customer receives a different cookie. This means that cookies cannot be traced via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. The AdWords customers can see the total number of users who clicked on their ad and were directed to a page with a conversion tracking tag. However, they do not receive any information that could allow users to be personally identified. If you do not wish to participate in the tracking process, you can also refuse to set a cookie that is required for this purpose – for example by setting your browser to generally deactivate the automatic setting of cookies. You can also disable Conversion Tracking cookies by disabling the Ads Preferences Manager in your Google account settings yourself.

Further information as well as Google’s privacy policy can be found at:

Use of YouTube plugins

To present our services, we have included YouTube videos in our online content which are hosted at and can be played directly from our website. YouTube is operated by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The YouTube videos are all embedded using the “Advanced Privacy Mode”, which means that no data relating to you as a user will be transferred to YouTube if you do not play the videos. Only when the videos are played will information be transmitted to the YouTube server, e.g. which of our pages you have visited. If you are logged into YouTube as a member, YouTube will assign this particular information to your personal account. We do not have any influence with regard to this data transmission.

It is possible to prevent this assignment from taking place by logging out of your YouTube user account and other YouTube LLC and Google Inc. user accounts before using our website and deleting the relevant cookies from these companies.

Further information on data processing and data protection measures implemented by YouTube (Google) can be found at

Google Maps integration

This website uses the services of Google Maps provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This allows us to display interactive maps directly on the website and enables you to use the map function conveniently.

By visiting the website, Google receives the information that you have accessed the corresponding subpage on our website. Furthermore, the data specified in the section above under “Data collection and processing” will be transmitted. This takes place regardless of whether Google provides the user account you are logged in to or if there is no user account available. If you are logged in to Google, your information will be directly associated with your account. If you do not want this information to be associated with your Google profile, you must log out of your account before activating the button.

Further information on data processing and data protection measures implemented by YouTube (Google) can be found at

Akismet anti-spam verification

Our website uses the “Akismet” service provided by Automattic Inc, 60 29th Street #343, San Francisco, CA 94110, USA. The use of this service is based on our legitimate interests within the meaning of Article 6 para. 1 point f) of the GDPR. This service is used to differentiate real people’s comments from spam comments. All comments are sent to a server in the USA, where they are analysed and stored for four days for comparison purposes. If a comment has been classified as spam, the data will be stored for longer than this period. This information includes the name entered, the e-mail address, the IP address, the contents of the comment, the referrer, information on the browser used as well as the computer system and the time of posting.

For more information on Akismet’s collection and use of data, please see Automattic’s privacy policy:

User rights

As a user, you are entitled to request information regarding any personal data collected about you, free of charge. You also have the right to rectify false data, to have the processing of your personal data restricted or to have your data deleted. If applicable, you may also exercise your right to data portability. If you believe that your data has been unlawfully processed, you are entitled to file a complaint with the applicable supervisory authority. The responsible supervisory authority can be found on the website of the Federal Commissioner for Data Protection and Freedom of Information at:


Unless your request conflicts with a legal obligation to store data, you are also entitled to have your data deleted. Data stored by us will be deleted if it is no longer needed for its intended purpose and no legal retention periods apply. If deletion cannot be carried out because the data is required for permissible legal purposes, data processing will be restricted. In this case, the data will be blocked and will not be processed for other purposes.

Liability for links to external websites

Our pages contain links to the external websites of third parties. Since we have no influence on their content, we cannot assume any liability for the correctness of this content. The respective provider or operator is always responsible for the contents of these external pages. The external pages were checked for possible legal violations at the time of linking and no legal violations were identified. Since we cannot constantly check all the contents of the pages that we link to, without actual evidence, we can only delete links that lead to an external page with illegal content once we are aware of the violations. Should we become aware of any such violation, the link will be deleted immediately.

Third party brands and logos

All trademarks mentioned or displayed on the website (as well as their logos) are the property of their respective owners.


If you have any questions regarding data processing, please do not hesitate to contact us.

Please contact our Data Protection Officer using the following contact address:

eCom Logistik GmbH
Data Protection Officer
Straße der Einheit, Einheit 142 – 148,
14612 Falkensee

Telephone: 0511 / 6969-0

Email contact:


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